Iron Mountain - Support - Contact Numbers


Subscription Service	# of Computers	Contact Information	Online Resources
Connected® Backup for PC* Enterprise DataDefense Enterprise	more than 200	North America 1-508-808-7629 Outside North America +49 6102 882 88 55 (08:00 - 17:00 CET)
Connected Backup for PC Small Business	5 - 200	1-800-647-3078 (8:00 AM - 9:00 PM ET)
Connected Backup for PC Home/Home Office	1 - 5	1-800-647-3078 (8:00 AM - 9:00 PM ET)
QuickBooks Users	All Users	1-508-879-6017 Email Support
Quicken Users	All Users	1-508-879-6690 Email Support
Licensed Software Support	All Users	Connected® Backup for PC License Request
LiveVault	All Users	North America 1-800-888-2774 options 5, then 1 Outside North America +49 6102 882 88 56 (08:00 - 17:00 CET)
* formerly Connected DataProtector/PC


Service	Contact Information	Online Resources
Domain Name Management	1-800-875-5669
Technology Escrow SaaSProtect Escrow Service	1-800-875-5669

Service

Contact Information

Online
Resources

Accutrac®
Film & Sound Archiving
Disaster Recovery Support
Document Management Services
eDiscovery & Litigation
Email Continuity
eRecords Management
Health Information Services
Offsite Tape Vaulting
Records Management & Storage
Secure Shredding

Customer Service for Accutrac®:
1-800-888-ASSIST option 3

Customer Service for Records Management:
1-800-327-8345

Customer Service for Data Protection:
1-888-365-4766
For questions on your
account, scheduling pickups
or delivery issues

Technical Support:
1-800-888-2774
For questions or problems
with Iron Mountain systems

Iron Mountain Connect

SafeKeeper PLUS

Secure Sync

Hurricane Watch: Provides plans and procedures in the event of a watch or warning.
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